Refund policy

Refund Policy

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Returns
We will be more than happy to accept a return within 35 days from the shipment date. Return shipping costs are the customer's responsibility. Please note that customers who purchase multiple sizes of the same product are eligible for free returns. To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Used or worn products
Products without the original box/packaging

Clearance items:
Please note that all products with a price that ends in $0.99 are “Final Sale” and are not eligible for return.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once a return item is received please allow 3-5 business days for us to process your return and issue you a refund.
Please allow an additional 5-7 business day for your financial institution to post the refund to your account.
Shoes purchased at one of our approved retailer locations cannot be returned through our online process. Unfortunately, at this time, we do not have a site to store return policy.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at help@andreassousshop.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We would like to make the exchange process and quick and painless as possible, and here are a few simple steps on how you can get started. For the best service and selections, please order your replacement item(s) online. You can also email us at help@andreassousshop.com
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To initiate a return, please go to HERE. A USPS return label will be provided upon approval of your request.

Please note that customers who purchase multiple sizes of the same product are eligible for free returns- provided one shoe is kept.

Return Shipping Address
To return your product, you should mail your product to:

Andre Assous Returns

DMG Warehouse.
203 Meadow Road,
Edison, NJ 08817

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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