FAQs
How do I login to my account?
How do I login to my account?
How do I redeem my points?
How do I redeem my points?
- To redeem, first login to your account. Add a product to your cart. Then go to your cart. Then below the product(s) you've added to your cart and above the "Subtotal", you'll see an arrow that you can click on to see a dropdown of all the redemption options available to you.
- Chosen what you would like to redeem, click on the "REDEEM" button then click "CONTINUE". At this point the reward will be automatically applied at check out.
Please note: that your points will be deducted immediately, and that once selected you will not be able to change your selection so only choose a rewards discount when you are ready to checkout. Only 1 rewards discount can be redeemed in a purchase at a time.
What do I do if I redeemed a reward but don't want to use it now?
What do I do if I redeemed a reward but don't want to use it now?
After you login, click on the black bar at the bottom right corner of your screen. A pop up will appear. Click on "HISTORY". Here you will see all the rewards you redeemed. If the reward wasn't used yet, it will say "Pending". And you can copy that code and apply it at check out.
What can I use my points on?
What can I use my points on?
You can use your points for discounts on your order on andreassous.com Rewards discounts can be used on any product, but cannot be applied to shipping fees, taxes or gift cards.
Can I apply my points to orders I have already placed?
Can I apply my points to orders I have already placed?
No, the Rewards discount must be surrendered and applied to your order at check out and cannot be applied to already placed orders.
Do my points expire?
Do my points expire?
Points will expire after one year of inactivity.
Questions ?
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Weekday Hours: Mon – Fri - 9:00AM – 5:00PM EST
Our office and warehouse is closed over the weekends and we observe Federal holidays.
*Please allow 1-3 business days for a response if reaching out over the weekend.